Shipping Policy
Shipping Policy
For any Local deliveries with a Wigan postcode delivery is free. We offer everywhere else in the UK delivery at a flat rate of £5 per Item, which includes postage and packaging.
Orders are typically dispatched within 1–2 working days, with standard delivery taking 3–5 working days from dispatch.
You’ll receive a confirmation email once your order is on its way, including tracking details where available.
Please ensure your delivery address is accurate at checkout—we’re unable to make changes once your order is processing.
For delivery queries or support, contact us at hello@bloomsandthreads.co.uk.
Address Amendment & Order Cancellation Policy
1. Once your order is placed, you’ll have a 1 hour window to request a cancellation or update your delivery address.
2. After this time, your order will move into processing and can no longer be changed or cancelled. All items will be dispatched to the address provided at checkout.
3. Please double-check your details before completing your purchase—we’re unable to offer refunds or make changes for incorrect or incomplete addresses once the order is confirmed.
4. If your order has already been delivered but is no longer needed, you’re welcome to request a refund in line with our standard returns policy.
Refund Policy
We know sometimes an order needs to be returned. We’ve kept the process straightforward. These terms sit alongside your statutory rights.
1. You’re welcome to return your order within 30 days of receipt, for any reason. Just drop us a line at hello@bloomsandthreads.co.uk to let us know you’re sending it back.
2. Returned items must be in as-new condition, including all original packaging. Once received, we’ll issue a refund minus £5 postage.
3. We can’t take responsibility for items lost in transit, so we recommend using a tracked and signed-for service like Royal Mail First Class Recorded Delivery. It offers peace of mind and insurance if anything goes astray.
4.If an item comes back damaged or incomplete, we may return it to you or issue a partial refund, depending on the condition.
